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Explore App - Privacy Policy

Last updated: April 1, 2022

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. 

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

    • Account means a unique account created for You to access our Service or parts of our Service.

    • Application means the software program provided by the Company downloaded by You on any electronic device, named Explore.

    • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Improve Apps Sociedad Anónima.

    • Country refers to: Costa Rica

    • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

    • Personal Data is any information that relates to an identified or identifiable individual.

    • Service refers to the Application.

    • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party services, hired or payed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to assist the Company in analyzing how the Service is used.

    • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

    • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

    • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We do not explicitly ask you to enter any personal information, although to be able to create Your personal account in our system we connect with Third-Party Social Media Services and they provide some personal identifiable information to us. The info we use is the following: 

    • Email address.
    • First name and last name.

    • Profile Picture.
    • Usage Data.

Usage Data

Usage Data is collected automatically when using the Service.  

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, the IP address of Your mobile device, Your mobile operating system, and other diagnostic data.

Information from Third-Party Social Media Services
The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

    • Google
    • Facebook
    • Apple


If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address or Your profile picture.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

    • To provide and maintain our Service, including to monitor the usage of our Service.

    • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

    • To contact You: To contact You by email or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

    • To provide You with news or information about new places or functionalities included in the app.

    • To manage Your requests: To attend and manage Your requests to Us.

    • For business transfers: in case Explore App is sold or transferred to another company, our database with all the data in it will be include it.

    • For business and performance analysis: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Is important to highlight that the most important data we collect and is saved in our servers is the email that is provided to us by the Third-Party Social Media Services, that acts as your main identification in our system. Other info like name, last name or profile photo is accessed at the moment we connect with the Third-Party Service, but is not persisted in the database and the only purpose is for each user to see that they have a valid account in our application. 

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
    • Comply with a legal obligation 
    • Protect and defend the rights or property of the Company 
    • Prevent or investigate possible wrongdoing in connection with the Service 
    • Protect the personal safety of Users of the Service or the public 
    • Protect against legal liability 

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. 

Request Your Business Removal from the Application


Any tourist establishment that is part of the Application may request to be removed from it at any time. For this, you can contact us by email ( or WhatsApp (+506 89478868) and we will start the process to remove the establishment of the application. You will find links to our email and WhatsApp in our app, specifically in the section "Contact us"


If the tourist establishment later wishes to join the application, it can do so by following the steps described in "Register your business in the application".

Request Removal of Promotion/Offer from the Application


Any tourist establishment that is part of the Application and has a promotion or offer published with us, may request the removal of the promotion or offer at any time. For this, you can contact us by email ( or WhatsApp (+506 89478868) and we will start the process to remove the promotion or offer from the application. You will find links to our email and WhatsApp in our app, specifically in the section "Contact us".

Request User Removal from the Application


Any regular user that is part of the Application and had logged in can request to be removed from the platform at any time. For this, you can contact us via email ( or WhatsApp (+506 89478868). You will find links to our email and WhatsApp in our app, specifically in the section "Contact us". Once you contact us and inform about your desire to delete all your data, we will start the process to remove it and let you know when it's done.


Is important to mention that he data we save in our database from users is minimal, mainly login basic data (in case you decide to log in the system) and your favorite destinations data. 


You can re-join our platform by installing our app again.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

    • By email:
    • By phone number: +506 89478868

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